Shipping policy

 

At Leitly, our small team hand-packs each order in recyclable and reusable packaging with care. We hope to give our customers the best experience possible and are committed to ensuring a smooth and efficient delivery process for all orders.

We gladly offer free standard shipping on all orders over $150.

 

Order Processing

Please allow 1-3 business days for order processing (this excludes weekends and United States holidays). During peak seasons or promotional periods, processing times may be longer. We kindly ask for your patience, as our team does its very best to keep processing time down so you can receive your order as quickly as possible.

 

Shipping Carriers

We partner with reliable shipping carriers to ensure your package arrives safely and on time. The shipping carrier will be determined based on your location.

 

International Shipping

For international orders, please note that customs fees, taxes, or import duties may be applicable upon arrival in your country. These additional charges are the responsibility of the customer. We recommend contacting your local customs office for more information about any potential fees before placing your order.

At Leitly, we aspire to ship to any location a customer needs us. If you are unable to ship to your desired destination upon checkout, please contact us via email at hello@leitly.com, and we will do our best to accommodate your shipping needs.

 

Shipping Timeframes

Once your order has been processed and shipped, the estimated delivery timeframes are as follows:

  • Domestic Orders: 3-7 business days from the shipping date.

  • International Orders: Delivery times may vary depending on the destination and typically range from 7-14 business days. Please keep in mind these timeframes do not account for customs clearance time.

Please note that these timeframes are approximate and may be subject to delays due to unforeseen factors beyond our control.

 

Policy Updates

This shipping policy is subject to change without prior notice. We encourage you to review our shipping policy periodically for any updates or revisions. If you have any questions regarding shipping, please contact us at hello@leitly.com.